Privacy policy

About Our Privacy Policy

Social SET cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available for commercial objectives to third parties.

This privacy policy applies to the use of the website and the services provided by Social SET. The effective date for the validity of these conditions is 12/12/2023, with the publication of a new version, the validity of all previous versions is null and void. This privacy policy describes which data about you is collected by us, what these data are used for, and with whom and under what conditions this data could possibly be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have with regards to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy affairs contact person, you will find the contact details at the end of our privacy policy.

About Data Processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and for whom the data is accessible.

Webshop Software

Shopify

Our webshop is developed with Shopify software. Personal data that you make available to us for our services are shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own concern to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Web Hosting

One

We purchase web hosting and email services from One. One processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. One has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. One is obliged to maintain secrecy based on the agreement.

Email and Mailing Lists

One

For our regular business email traffic, we use the services of One. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. One does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment Processors

Pay.nl

For handling a (part of) the payments in our webshop, we use the payment service provider Pay.nl. Pay.nl processes your name, address and residence details, and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. Pay.nl shares in the case of an application for a deferred payment (credit facility) personal data and order data with post-payment service providers. All the above-mentioned safeguards with regard to the protection of your personal data are also applicable to the parts of Pay.nl's service for which they engage third parties. Pay.nl does not store your data longer than allowed under the legal terms.

Klarna

For handling a (part of) the payments in our webshop, we use the platform of Klarna. Klarna processes your name, address and residence details, and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. Klarna shares in the case of an application for a deferred payment (credit facility) personal data and information regarding your financial position with credit assessors. All the above-mentioned safeguards with regard to the protection of your personal data are also applicable to the parts of Klarna's service for which they engage third parties. Klarna does not store your data longer than allowed under the legal terms.

Reviews

WebwinkelKeur

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares these details with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of the service, for which we have given permission to WebwinkelKeur. All the above-mentioned safeguards with regard to the protection of your personal data are also applicable to the parts of the service where WebwinkelKeur engages third parties.

 

Shipping and Logistics

PostNL When you place an order with us, it's our job to deliver your package to you. We use the services of PostNL for carrying out deliveries. For this purpose, it's necessary that we share your name, address, and city details with PostNL. PostNL uses this information solely for the execution of the agreement. If PostNL employs subcontractors, your data will also be made available to these parties.

DHL When you place an order with us, it's our job to deliver your package to you. We use the services of DHL for carrying out deliveries. For this purpose, it's necessary that we share your name, address, and city details with DHL. DHL uses this information solely for the execution of the agreement. If DHL employs subcontractors, your data will also be made available to these parties.

Invoicing and Accounting

E-boekhouden For maintaining our administration and accounting, we use the services of E-boekhouden. We share your name, address, and city details, and details regarding your order. This information is used for administering sales invoices. Your personal data are sent and stored securely. E-boekhouden is obliged to confidentiality and will treat your data confidentially. E-boekhouden does not use your personal data for purposes other than those described above.

External Sales Channels

Bol.com We sell (a part of) our items through the platform of Bol.com. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon.com We sell our items through the platforms of bol.com and Amazon.com. If you place an order through these platforms, bol.com and Amazon.com share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of Data Processing

General Purpose of Processing We only use your data for the purpose of our service. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data are not shared with third parties other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy based on the agreement between them and us or an oath or legal obligation.

Automatically Collected Data Data automatically collected by our website are processed with the aim of further improving our service. These data (such as your IP address, web browser, and operating system) are not personal data.

Cooperation in Fiscal and Criminal Investigation In some cases, Social SET may be obliged by legal obligation to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the limits of the law.

Retention Periods We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also interpret this as a forget request. This also means that we will not keep your data for more than two years after our last contact or transaction unless there is a legal justification. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. Employees, however, no longer have access to your client profile and documents we have produced following your order.

Your Rights Under applicable Dutch and European legislation, you, as the data subject, have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent abuse, we send copies and copies of your data only to your email address already known to us. If you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forget request, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Autoriteit Persoonsgegevens at any time if you suspect that we use your personal data in the wrong way.

Right to Inspection You always have the right to view the data that we (let) process and that relate to your person or can be traced back to it. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data in their possession, stating the category under which we have stored these data at our known email address.

Right of Rectification You always have the right to have the data that we (let) process and that relate to your person or can be traced back to it adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at our known email address that the data has been adjusted.

Right to Restrict Processing You always have the right to limit the data that we (let) process that relate to your person or can be traced back to it. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at our known email address that the data will not be processed further until you lift the restriction.

Right to Data Portability You always have the right to have the data that we process, which relate to your person or can be deduced from it, executed by another party. You can make such a request to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed, or have been processed on our behalf by other processors or third parties, to the email address known to us. It is likely that we can no longer continue the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right of Objection and Other Rights In certain cases, you have the right to object to the processing of your personal data by or on behalf of Social SET. If you object, we will immediately stop processing your data pending the handling of your objection. If your objection is justified, we will provide you with copies or copies of the data that we process or have processed on your behalf and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics Through our website, cookies from the American company Google are placed as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third-Party Cookies In cases where software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy We reserve the right to change our privacy policy at all times. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contact Information: Social SET Steenkoolstraat 2, 6432BG, Netherlands Phone: (062) 290-5404 Email: info@relaxmaster.nl

Contact Person for Privacy Matters: Sarah Wouters